What should I do if I want my account permanently deleted?
Request permanent account deletion
To permanently delete your account, send an email to our support team with the following details:
- Subject: Account deletion request
- Your full name as shown on the account
- Account email address
- Confirmation statement: A sentence such as “Please delete my account permanently.”
- Optional: Brief reason for deletion
Before you request deletion, please note:
- Account deletion is permanent and cannot be undone.
- Back up any data or records you want to keep before requesting deletion.
- We may need to verify your identity before processing the request; this can require a follow-up email.
- You will receive an email confirmation once your account has been deleted.
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