Why does my MyLOFT account show as deleted?

Why does my MyLOFT account show as deleted?

Account deletion by your institution

Your account has been deleted by the administrator of your institution or organization. This action disables your access to all MyLOFT content and services associated with that account.

Next steps

  • Contact your institution's administrator or IT support: Ask them to confirm whether the deletion was intentional and request account reinstatement if needed.
  • Include the following information when you contact them:
    • Your full name
    • The email address or username associated with your MyLOFT account
    • Relevant course, department, or role information
    • A brief reason why you need the account restored
  • Check your email: Look for any notification from your institution about the deletion and any instructions or timelines.
  • If reinstatement is not possible: Ask the administrator about alternative access options or whether you may create a new account.
  • If you are the administrator: Consult your institution's account-management documentation or contact your internal support team for help with user restoration.

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