Who should I contact for issues related to payment or membership for the British Council Digital Library?
Payment, membership, and subscription issues
For any issues regarding payment, membership, or subscription to the British Council Digital Library, please contact the British Council Digital Library Support Team directly. MyLOFT does not handle membership processing or payment-related queries for the British Council.
To resolve your issue, try the following:
- Visit the British Council Digital Library website and look for a "Support" or "Contact us" section.
- Check your membership or payment confirmation email for support contact details and reference numbers.
- Use the support or help options within the British Council Digital Library app or portal (for example, open the account or settings menu and select "Help" or "Support").
- When contacting support, have your membership details and payment reference ready to speed up resolution.