Integration details

MyLOFT is integrated with the British Council Digital Library using Single Sign-On (SSO). MyLOFT does not manage membership payments, account creation, or email notifications for the British Council Digital Library.

If you paid but did not receive login details

If you have made a payment and did not receive your login details, contact the British Council Digital Library Support Team directly. They are responsible for all subscription, payment, and account-related issues.

Steps to take before contacting support

1. Check your email account’s spam, junk, and other folders for any messages from the British Council Digital Library.
2. Verify that the payment was completed by checking your bank or payment provider statement and any confirmation message or receipt you received.
3. Gather relevant information to share with the support team:
   • Full name on the account
   • Email address used for the subscription
   • Date and amount of the payment
   • Payment method (card, PayPal, etc.)
   • Transaction or reference number and a copy or screenshot of the payment confirmation or receipt

What to tell the support team

• Explain that you completed payment but did not receive login details.
• Provide the information and documents listed above so they can verify your subscription and send your account details.

Note: MyLOFT cannot access or change British Council Digital Library subscriptions, resend login details, or process refunds. The British Council Digital Library Support Team handles all of those requests.