Why can't I access my subscribed content on the MyLOFT Mobile App?
Troubleshooting access to subscribed content
If you can’t access content you’re subscribed to in the MyLOFT mobile app, try the following steps.
- Verify your login
Open the MyLOFT app and confirm you are signed in with the account associated with your institution. Content access is tied to your institutional subscription, so make sure the correct institution/account is selected.
- Check VPN requirements
Many institutions require a VPN for off‑campus access. If your institution requires VPN, either connect to your institution’s VPN or, when prompted by the app, allow MyLOFT to configure the VPN on your device. After connecting, try accessing the content again. [MyLOFT VPN is only applicable to iOS App, on Android App no VPN configuration is required]
- Update the app
Make sure the MyLOFT app is updated to the latest version. Open your device’s app store (App Store on iOS or Google Play on Android) and install any available updates, then relaunch the app.
- Restart and retry
Close the app completely, restart your device if needed, then reopen MyLOFT and attempt to access the subscribed content again.
- Contact support
If the problem persists, contact your institution’s library support or the MyLOFT support team through the app’s Help or Support section. When you contact support, include:
- The account email or username you used
- The name of your institution
- A brief description of the problem and the content you cannot access
- Any error messages you see or the steps that reproduce the issue
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