A website I am trying to access is not opening. How can I resolve that?

A website I am trying to access is not opening. How can I resolve that?

Try the following troubleshooting steps:

Web app

  • Switch to a different internet connection (another Wi-Fi network or mobile data).
  • Log out of the MyLOFT web app, then sign in again.
  • Clear your browser's cookies and cache.
  • Disable all browser extensions except the MyLOFT extension.
  • Disable any active VPN connections.
  • Try a different web browser.
  • Try a different computer (laptop or desktop) if available.
  • Wait a few minutes and try again in case the service is temporarily unavailable.
  • If you receive an error related to downloads, you may have reached the daily download limit set by your institution; try again the next day when the limit resets.

Mobile app

  • Switch to a different internet connection (another Wi-Fi network or mobile data).
  • Log out of the MyLOFT mobile app, then sign in again.
  • Clear the MyLOFT app cache and app data (use your device settings to clear cache if needed).
  • Disable any active VPN connections, except the MyLOFT VPN if required.
  • Uninstall and reinstall the MyLOFT mobile app.
  • Try on a different mobile device if possible.
  • Wait a few minutes and try again in case the service is temporarily unavailable.
  • If you receive an error related to downloads, you may have reached the daily download limit set by your institution; try again the next day when the limit resets.

If the issue persists, contact our support team with a detailed description of the problem and include a screenshot or screen recording so we can investigate and assist you further.

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